EastWest Aviation Pty Ltd, and other related companies, recognises the importance of privacy in relation to information management of customers, suppliers and all those external to the management and staff of the airline.
We are committed to taking all reasonably available measures to comply with the relevant privacy laws designed to protect your privacy.
Important Privacy Areas
Collection of personal information by us
In addition to our need to collect personal information to provide services, we are also required to collect personal information under the laws pertaining to civil aviation and air travel.
The kinds of personal information we collect and store will depend on what products and services you request from us. However, it may include:
Storing of personal information
Storing of personal information depends on what products and services you have requested from us. However, some areas may include (amongst other things):
We take reasonable steps to preserve your personal information from loss, unauthorised access, modification or disclosure. We regularly review developments in security and encryption technologies.
Unfortunately, no data transmission over the Internet can be guaranteed as totally secure. Accordingly, although we strive to protect such information, we cannot ensure or warrant the security of any information you transmit to us or from our online products or services and, you do so at your own risk. Once we receive your transmission, we take reasonable steps to preserve the security of the information in our own systems.
If a substantial data breach has or may have occurred (that is, your personal information was shared with unauthorised entities), we will promptly take the appropriate action.
We only keep your personal information for as long as it is required for the purpose for which it was collected or as otherwise required by law.
Use of Personal Information
We collect your personal information so that we can use it for our functions and activities and to provide services to you including:
If you do not provide us with your personal information, we will be unable to do one or more of the above, including being unable to accept any flight booking.
If you also subscribe to our mailing list, we may email to you updates about our products and services. If you do not wish to remain a subscriber to our mailing list or otherwise receive updates on our products and services, you are able to unsubscribe from our mailing list via our website, or by contacting our Reservation Centre.
If you are making a flight booking for yourself and other persons to the same destination, you acknowledge that your personal information will be shared with such other persons.
Exchange of personal information with third parties
Personal information we collect from you may be disclosed to:
Use and disclosure of personal information
If we use or disclose your personal information for a purpose (the "secondary purpose") other the main reason for which it was originally collected (the "primary purpose"), to the extent required by law, we will ensure that:
We collect information included in your employment application, for example, your name, mailing address, telephone number, e-mail address, career history, education details or other information relating to your career.
In considering your application, we may also obtain personal information about you from third parties, for example, from your previous employers or nominated referees. We may also collect sensitive information about you such as information about your health (including any disability) or any criminal record that you may have.
We collect personal information for any one or more of the following purposes. To:
If you do not provide us with the information we seek, we will be unable to do one or more of the above.
We may disclose your personal information to:
Access and correction of your personal information
You can ask to obtain access to your personal information that we and/or our contractors hold, although, under some circumstances permitted by law, we may not provide such information to you. Also, we may not be able to require our contractors to provide personal information to you.
We may ask you to put your request in writing and, pay a reasonable fee levied by us, for providing you with the information you have requested.
We may also ask you to provide us with some proof of identification before releasing or correcting your personal information. It is important to us that the personal information we hold about you is accurate, complete and up-to-date.
We will deal with your request within a reasonable time and, if we decide not to correct or provide you with access to your personal information, we will give you our reasons for our decision.